Add the user as an Agent: In the Slack app, use the /invite slash command in any Triage Channel to add the user you want to make a Non-Billed Admin.Here's the steps to create Non-Billed Admins in Slack and MS Teams. Since they are not members of any Queues, they will not be able to view any tickets or metrics. Non-Billed Admins only have access to the backend settings within the Halp web app for billing purposes. If you have a member of your team that needs access to Halp for billing purposes but won't be responding to any tickets, you can make them a Non-Billed Admin without increasing your agent count. These users cannot be assigned tickets, cannot read or write private notes, and cannot access the Halp web interface. Halp does not charge for Requesters, or folks that are requesting tickets. They are not be able to view any tickets or metrics. Non-Billed Admins do not increase your agent count as they are not members of any Queues. These users only have the ability to access the backend Halp settings for Billing purposes, like adding a credit card. This is a user that can be assigned tickets, access the Halp web interface, add private notes to tickets, and a variety of other Agent actions.Īn Admin is a user that not only has the ability to do everything an Agent can, but also can edit and customize Halp Settings.Ī Non-Billed Admin is a Admin user that is not in any Queues. Each users' unit price is based on the pricing rate in which the user falls.įor more information and a pricing calculator see: Halp User TypesĪn Agent is any Slack or Microsoft Teams User who is a member of a dedicated Triage Channel or Triage Team. Our pricing is progressive, meaning that we offer volume discounts as you add more users. A Triage Channel / Triage Team is the unique channel you set up for your agents to view, assign, and resolve tickets. Halp users are determined by who is in a Triage Channel (in Slack) or Triage Team (in Microsoft Teams). Do you offer a discount for Non-Profits?.I accidentally made a Channel/Team into a Triage, what should I do?.What happens when I add or remove an Agent from a Triage Channel/Triage Team?.Will I be charged more if one of my Agents is in more than one Triage Channel/Triage Team?.Will I be charged for Agents in Triage Channels/Triage Teams even if they’ve never logged into Halp?.

Slack nonprofit pricing